Customer Service Representative

About This Job

Please submit your resume along with a concise cover letter. The subject line must read: Customer Service Representative for Retail Reinvented (Mandatory).

Position Overview

Retail Reinvented is looking for a skilled and client-oriented Customer Service Representative to become part of our team. In this role, you will provide support for our client specializing in home décor and lighting, guiding customers toward optimal solutions for their residential spaces and projects. The perfect applicant will possess prior experience managing inbound customer service inquiries, a solid foundation in retail or home furnishings, and the capacity to deliver clear, expert, and compassionate assistance.

Key Responsibilities

• Deliver service and support to retail customers through telephone, email, and online chat channels.
• Offer informed guidance regarding our client\'s product range, encompassing materials, finishes, and installation specifics.
• Help customers make well-considered buying choices that align with their design objectives.
• Accurately and efficiently handle orders, exchanges, and returns.
• Address customer inquiries or issues promptly and with professionalism.
• Work alongside sales, logistics, and operations teams to guarantee smooth order processing.
• Uphold elevated standards of customer contentment and brand allegiance.

Required Qualifications

• A minimum of two years of customer service experience, preferably within retail, home décor, or lighting sectors.
• Excellent communication and interpersonal abilities, with a dedication to prioritizing customer needs.
• Prior background in managing inbound service calls.
• Capable of managing multiple tasks across phone, email, and online customer platforms.
• Strong problem-solving skills and the ability to remain professional under pressure.
• Willingness to learn and confidently discuss product details to aid customers effectively.
• Familiarity with CRM software, order management systems, and email platforms is advantageous.

Schedule & Work Setting

• This is a full-time position, operating from Monday to Friday.
• Thorough training will be provided on product knowledge and customer support systems.

Please submit your resume and a brief cover letter with the mandatory subject line: Customer Service Representative for Retail Reinvented.