Dental Front Office Receptionist - Join Our Busy and Friendly Practice in Monterey Park

About This Job

We are a dynamic, multi-specialty dental office known for our high standards and efficient pace. We are currently seeking a professional and meticulous Front Office Receptionist who excels in a bustling setting and is passionate about delivering outstanding patient care.

Ideal Candidate Profile

• Possesses a friendly, approachable, and professional demeanor with patients.
• Demonstrates superior customer service and communication abilities.
• Is highly organized and pays close attention to detail.
• Capably handles multiple tasks such as phone calls, appointment booking, and patient check-in/out procedures.
• Is reliable and consistently punctual.
• A quick learner who maintains a constructive and optimistic outlook.
• A collaborative team member dedicated to supporting both patients and colleagues.

Daily Responsibilities

• Welcome patients warmly and courteously upon their arrival.
• Manage incoming phone calls and schedule appointments effectively.
• Verify patient insurance details and ensure accurate data entry.
• Oversee patient check-in and check-out processes, including payment collection.
• Provide assistance with treatment coordination and planning.
• Ensure the front office area remains tidy and presents a professional image.
• Support the clinical team in fostering an exceptional patient experience.

Qualifications

• Previous experience in a dental front office setting is advantageous, though we are prepared to train a suitable candidate.
• Familiarity with dental terminology and insurance procedures is a significant benefit.
• Bilingual skills, particularly in English/Spanish or English/Chinese, are a plus.
• Must be proficient with computers and comfortable using practice management and scheduling software.