Dispatch Manager for Call Center (Sherman Oaks)

About This Job

We are currently hiring a Manager to oversee a department, requiring at least one year of relevant experience. The role involves leading our team of Call Center Appointment Setters, with a focus on ensuring smooth and efficient daily dispatch operations. The perfect fit for this position will be someone who is both detail-oriented and driven, capable of guiding a team within a dynamic setting to maintain high standards of quality and timeliness.

Primary Duties

• Provide supervision, training, and guidance to appointment setting staff to help them meet team objectives and performance standards.
• Manage the allocation and dispatch of appointments to field agents or sales personnel, considering their schedules and assigned regions.
• Oversee call center operations to guarantee professional call handling and accurate appointment bookings.
• Review performance data and daily reports to enhance scheduling practices and increase appointment success rates.
• Address and resolve any problems or escalations concerning the appointment setting or dispatch procedures.
• Collaborate with senior management to formulate and implement strategies for ongoing operational enhancement.
• Keep thorough and current records of all appointments and team member performance.

Required Qualifications

• Demonstrated background working in a call center, with prior supervisory or managerial experience being a strong advantage.
• Outstanding leadership qualities coupled with excellent communication and interpersonal skills.
• Superior organizational capabilities and a keen eye for detail.
• Familiarity and comfort with customer relationship management (CRM) and scheduling software platforms.
• Ability to manage multiple tasks effectively and adjust to shifting priorities.
• A high school diploma is mandatory; an associate or bachelor\'s degree is viewed favorably.

Offered Benefits

• A competitive compensation package supplemented by bonuses tied to performance.
• Extensive health and dental insurance coverage.
• Paid time off along with recognized company holidays.
• Opportunities for career growth and professional skill development.
• A cooperative and supportive workplace culture.

Application Process

Individuals interested in this opportunity are encouraged to send their resume along with a cover letter that details their pertinent experience and managerial competencies.

Equal Opportunity Employer

We are dedicated to fostering a diverse workplace and take pride in being an equal opportunity employer. Employment decisions are made without consideration of race, color, religion, gender, sexual orientation, national origin, disability status, or veteran status.