Customer Experience and Livestream Assistant

About This Job

We are a compact, purpose-oriented enterprise operating within the fine jewelry sector, renowned for providing some of the world\'s most superb pearls. We engage directly with collectors and jewelry enthusiasts via our online platform, exclusive virtual consultations, and weekly live-streamed events. Our close-knit group is deeply dedicated to offering every client a distinctive and personalized experience.

We are presently seeking a new full-time colleague to assist with customer communications, virtual appointments, live-stream support, and sales assistance. This position involves direct customer engagement through email, phone, and video, alongside providing logistical support for our expanding live-stream schedule. You will also contribute to maintaining our digital storefront and ensuring our operational processes run efficiently.

This is a practical role requiring an individual who communicates with assurance and clarity, remains organized amidst dynamic situations, and possesses a love for learning. Our clients anticipate genuine product expertise and attentive service. We provide training, but you must be inquisitive and self-driven.

Key Responsibilities:

• Reply to customer emails and phone calls with professionalism and attentiveness.
• Develop fluency in our product range and customer service benchmarks.
• Lead and assist in virtual video consultations, guiding clients in their selections.
• Support live-stream events, including product preparation, labeling, tracking, and inventory management.
• Execute content and product updates on our Shopify-powered website.
• Offer general administrative and operational support, particularly during peak periods.

What We\'re Looking For:

• Skilled communicator – Approachable, articulate, and poised via phone, email, in person, and on video.
• Rapid learner – Prior pearl knowledge is not required, but you must have a desire to learn and will grow into an expert.
• Exceptionally organized – Capable of handling evolving priorities, schedules, and customer requests.
• Technologically adept – Comfortable with tools like Shopify, Zoom, Google Workspace, Gorgias, Klaviyo, and live-stream platforms. Full fluency is not mandatory initially, but you will gain confidence swiftly.
• Team player – Ready to assist wherever necessary. As a small team, we all take on diverse responsibilities.
• Authentically interested in fine jewelry – with a particular appreciation for pearls.

Compensation and Benefits:

• Starting compensation of $28-$33 per hour, based on experience.
• Comprehensive health insurance coverage.
• Paid vacation and sick leave.
• Retirement plan option.
• A welcoming, supportive workplace where colleagues value one another and take pride in their contributions.

A Bit About Us:

We are a team of approximately ten individuals who genuinely enjoy collaborating. Each morning starts with a brief stand-up meeting where we share what we are thankful for and outline our daily priorities. This has evolved into a cherished ritual that keeps us connected, focused on our tasks, and mindful of appreciating life\'s significant and simple joys. We are searching for someone who will thrive within this culture and become an integral part of our cohesive team.

To Apply:

Please forward your resume along with a concise cover letter, written by you personally and not generated by AI, explaining why this position appeals to you. This letter is very important to us, as it helps us comprehend who you are, how you communicate naturally, and your connection to this opportunity. It is the first document we review. Without it, we lack a starting point.

Many applications we receive contain letters clearly composed by AI. We are not seeking perfection; we are seeking authenticity. A sincere, genuine note in your own voice will distinguish you more than anything else.

We prioritize cultural fit above all else. If your resume appears ideal but the fit is absent, it will not succeed. If you are early in your career, or even applying for your first job, yet you are the right match for our team, we would be delighted to connect with you.