Safety Host - Valid BSIS Guard Card Required

About This Job

We are currently seeking dedicated team players who are focused on exceptional guest service to strengthen our team.

Position Overview

Our Safety Hosts are essential to ensuring a positive guest experience, maintaining safety, and supporting the team. This role goes beyond simple greetings; it involves setting the atmosphere, managing the flow, and safeguarding the entire venue. Safety Hosts are primarily stationed at the entrance to welcome guests and verify identification, but also move throughout the dining area as required. Key responsibilities for this position include:

1. Guest Greeting and Engagement

   • Provide a warm, confident, and welcoming presence, as you create the first and final impression.
   • Example greeting: \"Hello! Welcome to 33 Taps. Please take any available table, as we have open seating. You may place your order using the QR code, with a server, or directly at the bar. We will bring your items to you. Please don\'t hesitate to ask if you need assistance.\"
   • Clearly explain the ordering process and inform guests that their orders will be delivered to them.
   • Politely ensure that restroom facilities are reserved for paying customers by inquiring if they are joining the establishment for food or drinks.

2. Safety and Awareness

   • Guarantee that 33 Taps remains a secure and inviting environment at all times.
   • Remain vigilant and observant of guest conduct, signs of excessive intoxication, or any disruptive behavior. Never initiate physical contact; contact law enforcement if a safety threat arises. Complete a detailed incident report for any occurrences.
   • Calmly and professionally de-escalate tense situations; request that problematic guests depart if necessary.
   • Maintain open and constant communication with Management, Shift Leads, and fellow staff members.
   • Stay informed about all activities within the venue to protect the team, guests, and business interests.
   • Check identification for all guests upon entry and enforce venue policies, which include:
     • No outside food or beverages permitted.
     • Restrooms are for guests only, with a limit of one person per stall.
     • Adherence to safe and manageable occupancy levels.
   • Safety Hosts must remain on the premises until all restaurant staff have left at the end of the shift.

3. Floor Support and Workflow

   • Assist with seating arrangements: seat parties of two at appropriate tables and maximize seating during peak hours.
   • Help with clearing and cleaning tables, as well as delivering food orders.
   • Perform regular restroom checks to ensure cleanliness and supplies are maintained, adhering to the one-person-per-stall rule.
   • Help keep the entire venue neat and prepared, assisting with stocking items as needed.

4. Physical Requirements and Certifications

   • Adherence to the dress code is mandatory, requiring a well-groomed and fresh appearance.
   • Possession of a valid BSIS Guard Card.
   • Possession of a valid California RBS certification. (This certification may be obtained within 30 days of employment)
   • This role may include various physical demands such as:
     • Climbing
     • Bending
     • Pushing
     • Pulling
     • Standing for extended durations
     • Walking
     • Using stairs
     • Lifting and moving items weighing up to 50 pounds.

Summary

• Offer a friendly greeting to every guest and welcome them to 33 Taps.
• Maintain a safe and efficient environment by staying alert, visible, engaged, and helpful on the floor.
• Communicate any issues or updates clearly and promptly with the team.
• Represent 33 Taps with the highest degree of professionalism and hospitality.

Does this opportunity align with your skills and interests?

We are conducting Open Interviews!

• Tuesday, November 25th, from 12:00 PM to 2:00 PM
• 33 Taps Silver Lake
• 3725 W Sunset Blvd
• Los Angeles, CA 90026

If you are unable to attend, please respond to this posting with your resume.

We are hiring for multiple locations.