Case Management Clerk in Los Angeles

About This Job

The Housing Authority of the City of Los Angeles (HACLA) is currently looking to fill a contract position for a Case Management Clerk. This is a temporary role with a duration of six months, and the selected candidate will need to be available to begin work without delay.

Individuals who have previous experience in a legal setting have historically performed well in this capacity. Strong organizational abilities are essential, as the role involves managing a significant volume of documentation. Prior exposure to light case management duties will be considered an advantage. Submission of a resume is mandatory for all applicants.

The position requires frequent and substantial interaction with clients and customers.

POSITION DESCRIPTION

The clerk will be responsible for a broad range of clerical tasks, including typing, data entry, and computer operations. Duties will involve operating standard office equipment such as computers, multi-line telephone systems, photocopiers, and fax machines. The role includes compiling information to generate statistical and workload reports, maintaining filing systems, and managing incoming telephone calls by screening and routing them appropriately. Additional responsibilities may involve preparing work schedules, reviewing time records, providing program information to the public via phone or written correspondence, verifying tenant eligibility, and conducting interviews with clients to assess qualification for various programs. Other related duties will be assigned as needed.

ESSENTIAL JOB FUNCTIONS

Working under general supervision, the employee will handle more challenging and complex assignments that demand independent judgment and problem-solving skills. Individuals at this level are expected to possess substantial knowledge of the relevant program regulations and procedures and to perform their duties with minimal oversight. Furthermore, they may be tasked with assisting in the training of junior staff members.

DESIRED QUALIFICATIONS

A suitable candidate will have a combination of education and experience that demonstrates the necessary knowledge, skills, and abilities for competent job performance. An example of a qualifying combination includes a high school diploma or its equivalent.

Required knowledge encompasses standard office procedures and the operation of office equipment. The candidate must also demonstrate proficiency in using various office machines, including computers for typing and data entry.