Temporary Customer Service Role (Irwindale, CA)

About This Job

OBJECTIVE: In the role of Customer Service Support Specialist, your primary duty will be to deliver exceptional assistance to both our clients and the internal customer service team.

ESSENTIAL RESPONSIBILITIES:

• Delivering support to the customer service team through phone and email correspondence.
• Addressing and answering customer queries.
• Handling and settling customer complaints.
• Compiling documents and generating reports.
• Updating and maintaining the customer database.
• Enhancing overall customer satisfaction levels.
• Guaranteeing that suitable measures are implemented to address customer issues or concerns.
• Managing customer accounts and documenting all interactions, including details of inquiries, complaints, or feedback.
• Applying knowledge of products, services, or other designated areas of expertise to respond to inquiries or to direct them to the appropriate personnel.
• Completing other assigned duties as required.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• A high school diploma or an equivalent qualification.
• A minimum of two years of experience in a customer service capacity.
• Outstanding communication abilities, both verbal and written.
• A service-focused attitude with the capability to resolve customer inquiries.
• Strong computer proficiency, particularly with Microsoft Office applications, with an emphasis on Excel.
• Experience with Customer Relationship Management (CRM) systems; familiarity with NetSuite is advantageous.
• Background in the furniture industry.

WORKING CONDITIONS

• Standard office setting.
• Must be able to work primarily in a seated position, with occasional need to walk and use stairs between the first and second floors.